We partner with quick and reliable logistics providers such as DPD, UPS, GLS and DHL. We also have our own dedicated in-house logistics provider for shipping heavy and bulky furniture such as sofas, wardrobes and dining tables.
Order Processing Times
This will vary from product to product and dispatch location. However, for the majority of our ready-to-ship items such as flat-packed TV cabinets and smaller homewares, the time is approximately 3 - 5 days. For bulkier items that require our own in-house provider, the processing time can vary from 1-2 weeks.
Custom-made orders can take anywhere from 3 - 6 weeks to manufacture and prepare. However, you can find the actual order processing time on the product detail page of the particular item you have selected.
The delivery charges will be dependent on the type and size of the product ordered plus the final delivery destination. On the product detail page, you'll find the standard delivery rate displayed. During check out, you may have the option to select additional delivery types such as express delivery and the final delivery price will be displayed.
Delivery to the Channel Islands, Isle of Man and the Scottish Islands will attract an additional surcharge. Please contact our dedicated customer team to provide you with an actual shipping estimate based on your delivery address prior to ordering.
This too can vary depending on the logistics provider used and item location. Again, for the majority of our ready-to-ship items like flat-packed furniture, the delivery time is generally 5 - 7 working days from time of dispatch.
An email or text notification is sent from the selected logistics provider when dispatch is confirmed and will contain information such as the items tracking number which can then be monitor the progress of you package. When the package is closer to the delivery destination, an estimated delivery date is then given.
If you need to change your delivery address after placing an order, please get in touch with us and we'll gladly make the necessary changes prior to dispatch.
In case you are unavailable after dispatch, you can postpone delivery to a different day or request dropoff to a pickup point. It some circumstances, it's also possible to request a change of delivery address or provide additional information, but this will depend on the logistics provider used.
If you require any changes after dispatch, please contact the logistics provider directly and quote your tracking number for your package and/or packages.
Contact information for our logistics partners
Delivery Times for Heavy and Bulky Items
Our in-house logistics provider will get in touch with you when your order is ready to be dispatched. They will propose a delivery date based on the delivery location and if it's not convenient for you will propose further dates.
Delivery can be made to the room of your choice with prior arrangement. However, please remember it's your responsibility to ensure the furniture will fit through doors and staircases before you place the order. If you require package dimensions, these can found on the product detail page of your selected item under Product Specifications.
Shipping heavy and bulky furniture to the Channel Islands, Isle of Man, Scottish Islands, Scottish Highlands, Northern Ireland and the Republic of Island will attract an additional surcharge. Please contact our dedicated customer team to provide you with an actual shipping estimate based on your delivery address.
Professional Assembly (For heavy and bulky furniture only)
We understand that assembling large furniture can be a daunting task. That’s why we can offer a professional assembly service to customers located within the following postcode location. To book an assembly service, please contact our customer service team for a quotation.
phone: +44 20 3807 2320
We are available Monday to Friday , 8:00 am to 4:00 pm.