We partner with quick and reliable logistics
providers such as DPD, UPS, GLS and DHL. We also have our own dedicated in-house logistics
provider for shipping heavy and bulky furniture such as sofas, wardrobes and dining tables.
This will vary from product to product and
dispatch location. However, for the majority of our ready-to-ship items such as flat-packed TV
cabinets and smaller homewares, the time is approximately 3 - 5 days. For bulkier items that
require our own in-house provider, the processing time can vary from 1-2 weeks.
Custom-made orders can take anywhere from 3 - 6
weeks to manufacture and prepare. However, you can find the actual order processing time on the
product detail page of the particular item you have selected.
The delivery cost can always be found on the specific product page. The total delivery cost will
be displayed after you add products to your basket and choose a preferred delivery method.
Independently of the number of products, a single delivery cost will be added and the total cost
of your order will be displayed in the summary
This too can vary depending on the logistics
provider used and item location. Again, for the majority of our ready-to-ship items like
flat-packed furniture, the delivery time is generally 5 - 7 working days from time of dispatch.
An email or text notification is sent from the
selected logistics provider when dispatch is confirmed and will contain information such as the
items tracking number which can then be monitor the progress of you package. When the package is
closer to the delivery destination, an estimated delivery date is then given.
If you need to change your delivery address after
placing an order, please get in touch with us and we'll gladly make the necessary changes prior
In case you are unavailable after dispatch, you
can postpone delivery to a different day or request dropoff to a pickup point. It some
circumstances, it's also possible to request a change of delivery address or provide additional
information, but this will depend on the logistics provider used.
If you require any changes after dispatch, please
contact the logistics provider directly and quote your tracking number for your package and/or
information for our logistics partners
for Heavy and Bulky Items
Our in-house logistics provider will get in touch
with you when your order is ready to be dispatched. They will propose a delivery date based on
the delivery location and if it's not convenient for you will propose further dates.
Delivery can be made to the room of your choice
with prior arrangement. However, please remember it's your responsibility to ensure the
furniture will fit through doors and staircases before you place the order. If you require
package dimensions, these can found on the product detail page of your selected item under
Assembly (For heavy and bulky furniture only)
We understand that assembling large furniture can
be a daunting task. That’s why we can offer a professional assembly service to customers located
within the following postcode location. To book an assembly service, please contact our customer
service team for a quotation.
20 3807 2320
available Monday to Friday , 8:00 am to 4:00 pm.