Questions and Answers

At Selsey, we care about our customer's online shopping experience. With this in mind, we have gathered some of the most frequently asked questions and answers ranging from delivery, warranty and/or purchasing products. If you are not able to find the answer you're looking for, please don't hesitate to contact our friendly Customer Service Team. We'll be glad to answer any question you have.
  • How do I place an order?

    To place an order within our online store, please select the product and available options (i.e. colour, size, etc), then add the product to your shopping cart. Go to the cart and check that the item(s) are correct, then select the desired payment and delivery method. Next enter the delivery address and accept the terms and conditions of sale. After you will see a summary of the order and if everything is correct you can confirm the purchase.

  • How much is the delivery?

    The standard delivery rate can be seen on the product detail page under the product title. You can always find the basic delivery cost on the specific product page. After adding products to the basket and selecting the delivery method you will find out the total delivery cost. Regardless of the number of products, we only charge one delivery fee, and you will see the exact amount to be paid in the summary.

  • I didn't receive all my order, where is the rest of it?

    Our logistic partners will provide ground floor shipping only. It is at the sole discretion of the delivery person to carry the package(s) up to multiple floors either by stairs or elevator lift. However, the delivery of heavy and bulky furniture can be made to the room of choice with prior arrangement. However, please remember it's your responsibility to ensure the furniture will fit through doors and staircases before you place the order. If you require package dimensions, these can found on the product detail page of your selected item under Product Specifications.

  • How long is the delivery time?

    This can vary depending on the logistics provider used and the location of the item as we dispatch from multiple warehouses throughout Europe. For the majority of our ready-to-ship items like flat-packed furniture, the delivery time is generally 5 - 7 working days from time of dispatch. For heavy and bulky furniture, our in-house logistics provider will contact you when your order is ready to be dispatched. They will propose a delivery date based on the delivery location and if it's not convenient for you will propose further dates.

  • Can I request a specific delivery date?

    For orders shipped with DPD, UPS and DHL you can postpone delivery to a different day or request drop off to a dedicated pick-up point. In some circumstances, it's also possible to request a change of delivery address or provide additional information, but you'll need to contact them directly by either phone or through their website with your order tracking number. You can find their contact information by clicking here.

  • Why should I subscribe to your newsletter?

    By signing up to our newsletter, not only will you receive a 3% discount on your first order, but you'll also be able to stay up-to-date with the latest design trends and our newly released products.

  • What does it mean when a corner sofa is universal?

    A universal corner sofa can be assembled with right-side or left-side chaise configuration.

  • Is it possible to customise the dimensions of the furniture?

    Furniture offered in our store is available only in the colours and sizes specified on the page of the specific product. Therefore, it's not possible to request different sizes or materials other than what is on offer. For the sake of reliability and the quality of our products, we do not offer bespoke customised furniture. If you require further product information, please contact our friendly Customer Care Team.

  • Do you offer a professional assembly service?

    We do offer a professional assembly service on eligible items and delivery locations. To see if your order is eligible for assembly, please contact our dedicated customer service team for a quotation.

  • Can I order a fabric sample?

    Yes, sure! Please contact us and we'll arrange for the samples to be sent out (max 3 samples).

  • Can I choose a different fabric other than options display in the images?

    The majority of our upholstered products have an option for selecting different fabrics and colours. If fabric and/or colour options are available, click 'Customise and Buy' to the right if the page and a pop-up menu should appear where you can make these selections. If you can only see the "Add To Basket' tab to the right of the page, this means the product is available only in the fabric and/or colour presented in the description.

  • How do I cancel my order?

    If you wish to cancel an order, please contact us

  • How long is your warranty?

    All our products are backed by our 24-month guarantee against manufacturing defects.

  • If I’ve received the wrong item or an item is damaged, what do I do?

    In the unlikely event, your order has sustained transit damage, has a manufacturing defect or you received an item different to what you ordered, please contact our customer care team for assistance.

  • What does the claim process look like ?

    After we receive images of the affected part(s) including a description of the problem, our Claims Department decides whether to supply replacements parts or ship you a new item. The assigned customer service team member will provide you with a tracking number, so you follow the progress of the shipment.

  • How long does the claim process take?

    Inline with EU consumer regulations, a claim needs to be responded to within 14 days from the time it's received. However, we aim to respond to all requests within 24 - 48 hours and we'll certainly keep you informed about the status of your claim.

  • What is your returns policy?

    Yes, we gladly offer a 14 day no questions asked returns policy in-line with your EU statutory consumer rights. If you wish to return an item(s), please contact us and we’ll arrange for collection with one of our logistics partners and provide you with a return shipping label if applicable. After we have received and checked in the item(s), we'll then provide you with a full refund less any applicable return collection costs. Please note: In order for our logistics partners to collect your item, it will need to be disassembled and repackaged.

  • What is the ideal bed length chosen for my height?

    In order to make your bed fulfil its role and let you rest comfortably, it needs to have the correct dimensions suited to you. One of those is height. The height of the bed should equal the height of the user plus a minimum extension of 25 cm (The longer the better). The minimal width per user should be 80 cm, however, a wider bed allows your body to benefit the most, move freely and stay in a comfortable position.

  • What desk height is ideal lfor my height?

    Desk height is an important factor when choosing a desk. For people around 170 cm (+/- 5 cm) tall, the desktop should be between 72 and 75 cm. For taller people, the recommended height range is between 80 and 85 cm. When choosing a desk for children115-130 cm tall, 55 cm is the recommended height


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