RETURNS & REFUNDS
Below are some of the commonly asked questions regarding returns. However, more in-depth information is available in our Terms and Conditions of Sale
If I don’t like an item that I’ve ordered, can I return it?
Yes, we gladly offer a 14 day no questions asked returns policy in-line with your EU statutory consumer rights. If you wish to return an item(s), please contact us and we’ll arrange for collection with one of our logistics partners and provide you with a return shipping label if applicable. After we have received and checked in the item(s), we'll then provide you with a full refund less any applicable return collection costs.
Please note: In order for our logistics partners to collect your item, it will need to be disassembled and repackaged.
Can I cancel my order?
Yes, if you change your mind prior to your order being dispatched, you can simply cancel it by contacting us.
If your order has been dispatched, you can cancel it by either refusing to accept the delivery when the item arrives or within 14 days of after accepting delivery by contacting us. After we've been notified of your intention to return an item(s), we’ll arrange for collection with one of our logistics partners and provide you with a return shipping label if applicable. You’ll receive a full refund less any applicable return collection costs after the item(s) have been returned and checked in.
If I’ve received the wrong item or an item is damaged, what do I do?
Our dispatch teams carefully inspect products for any visible defects before they are handed to our logistic partners for delivery.
In the unlikely event that a product has sustained transit damage and is visible on arrival, please bring it to the attention of the delivery person. The delivery person will provide you with a damage report for signing and the product will be returned to us. We also ask that you contact us so we can provide you with a suitable solution, such as reshipping the item.
However, if after accepting the delivery you discover your product has sustained damage, contains manufacturing defects or the wrong product has been sent, please contact us within 14 days of delivery. Our customer service team will request that you send through images of the damage or other issues with the product. Following that, we will provide you with a return shipping label (if applicable) and arrange for one of our logistics partners to collect the item and either re-ship you another item or provide you with a full refund.
What are your return collection costs?
We will not charge you return collection costs if an item is damaged, faulty or something has gone wrong at our end. However, return collection costs will apply if you simply change your mind or your order has already been dispatched to one of our logistics partners for delivery. The return collection cost will be equal to the amount you paid for the initial delivery and will apply to each item returned.
When will I receive my refund?
Refunds are processed up to 3 business days after a returned item has been received by us and checked in. The refund method will be the same method used to make the initial purchase during checkout. The time taken for funds to appear in your account will depend on your banking institution. Please refer to them for more information on payment processing times.
How will I receive my PayPal refund?
If your PayPal payment was funded with a PayPal balance and/or bank account, the entire amount will be transferred to your PayPal account balance. If your PayPal payment was funded with a credit or debit card, the refunded amount will go back to your card.
Refunds are processed up to 3 business days after a returned item has been received by us and checked in. However, it may take up to 30 days for PayPal to transfer the funds to your account. Please be aware that if your payment was funded with a combination of PayPal balance, bank account and card, the entire amount will be transferred to your PayPal account balance