WARRANTY AND SERVICE OF GOODS
Products purchased in EU countries through our Online Store have a free warranty for a period of 24 months. In the period of protection the Vendor is obliged to replace the goods with the items properly functioning and in accordance with the contract or provide a free repair.
1. Vendor shall be liable for defects of the Goods, in accordance with the principles of responsibility indicated in the Act of 24 April 1964 of Civil Code (Journal of Laws of 2014, item 121, as amended.), in particular Article 556 and 556 (1) - 556 (1) of the Civil Code.
2. In the case of defects of the Goods, the Purchaser may make a claim directly to the Vendor, sending it via e-mail at e-mail address: [email protected]
or writing to the address of the Vendor: Selsey Poland Sp. z o.o ul. Metalowców 62/8, 54-139 Wroclaw.
3. The Purchaser, sending the Goods subject to claim to the Vendor, is asked to provide the following details to facilitate the claim process: full name, exact address, number of the Order, an e-mail address, and accurately describe the defects of the Goods. When submitting a complaint, Purchaser is asked also to enclose a copy of the sales receipt (eg. Copy of the receipt or invoice).
4. Claims are dealt with within 14 days from the date of lodging the complaint, in accordance with applicable regulations. Purchaser will be informed of the manner of its processing by the Vendor.